Get everything in writing. Save all important documents, including written estimates, invoices, work orders, guarantees, warranties and other contracts.
Buyer beware. It’s important to understand the rules that apply to a purchase. For example, you cannot return a car after you drive off the lot at most dealers. If you buy a car “as is,” you are responsible for any repairs.
If you do not understand a contract, do not sign it. Never sign anything under pressure, or anything that you don’t understand or has blank spaces.
Know that if something sounds too good to be true, it probably is.
If you are the victim of consumer fraud
If you experience consumer problems, you should:
Contact the business. Contact the business in writing, like through email or an online customer service form. Describe your problem and tell the business how they could solve it. Include copies of relevant documents, but always keep the originals.
Submit a report. If the business does not help you, you can report the problem to the Ohio Attorney General's Office at OhioProtects.org or (800) 282-0515. Next, wait for a specialist to contact you and the business to find a solution.