Our team delivers content and tools to guide, inform and connect all Ohioans with the right help for their legal problems.
Susan Choe, Executive Director
Susan is a lawyer with a background in legal services and setting up large, statewide systems. She started her career as a legal aid advocate specializing in housing and civil rights cases in Toledo and Columbus. Later, she joined the clinical faculty of the Moritz College of Law and was the director of the Student Housing Legal Clinic. Before her current role, she worked in several capacities at the Ohio Attorney General's office, including playing a key role in responding to Ohio's foreclosure crisis as Section Chief for Consumer Protection. Susan is the recipient of several awards honoring her leadership and commitment to expanding access to justice, including the Nettie Cronise Lutes Award and the John C. and Ginny Elam Pro Bono Award. She has a B.A. in Chemistry and Economics and a J.D. from The Ohio State University.
Rachel Harris, Content Manager
Rachel manages the creation of content for Ohio Legal Help. This includes working with our expert lawyer volunteers - from legal aid and the private bar - to ensure that our content is accurate, actionable and easy to understand. Before joining Ohio Legal Help, Rachel honed her writing and organizational skills in multiple roles specializing in grants, contracts and proposals. Rachel has a B.A. in English from the University of the South.
Matt Keister, Product Manager
Matt connects with stakeholders to understand how Ohio Legal Help can use technology to meet the legal needs of Ohioans and translates these ideas into road maps for the future of the site. He brings this vision to technical staff to ensure that the technology embodies Ohio Legal Help’s mission, while overseeing development of functionality and testing for quality. Previously, Matt worked with State of Ohio’s Legislative Information Systems agency to create tools for the Legislative Service Commission. He has a B.S. in Geographic Information Systems from Ohio State.
Laura Quinn, User Experience Manager
Laura is Ohio Legal Help's user experience expert. She makes sure that Ohio Legal Help's content and tools are developed to be as usable as possible for our key audience - everyday Ohioans. She has conducted user research, design work and evaluation for access to justice technology systems across the country, including for the Florida Justice Technology Center, the Lawyers Trust Fund of Illinois, and the Institute for the Advancement of the American Legal System. Before joining the access to justice technology space, she was the Founder and Executive Director of Idealware, an internationally known source of research-based information about nonprofit sector software and technology best practices. Laura has a B.S. from Cornell University.