Short Legal Issue Message Flow

Messages

Messaging Reminder

Message Delay
10 days
Twilio flow path ID
reminder_1
Message Subject
You have a form in progress
Message Body

Hi [olhmessaging:name],

Your form, [olhmessaging:form_name], is in progress at Ohio Legal Help. You can follow this link to resume your form. Do you plan to complete it?

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, I will complete the form
This answer ends the message flow
No
Answer destination
web_form_interview
Answer Type
No
SMS Response
2
Answer
No, I will not complete the form
This answer ends the message flow
Yes

Messaging Form Complete

Twilio flow path ID
finished_1
Message Subject
You have completed your form
Message Body

Hi [olhmessaging:name], 

Thank you for finishing your form at Ohio Legal Help. You can return to this link at any time to review or see your next steps.

Messaging Information Request

Message Delay
14 days
Twilio flow path ID
did_send_prompt
Message Subject
Did you send your form?
Message Body

Hi, [olhmessaging:name]:

You recently completed a form on Ohio Legal Help. Did you send or file your form? You can review the form or see next steps here.

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, I sent the form
This answer ends the message flow
No
Milestone Type
Form filed
Answer destination
form_object_page
Answer Type
Yes
SMS Response
2
Answer
Not yet, but I plan to
This answer ends the message flow
No
Answer destination
form_object_page
Answer Type
No
SMS Response
3
Answer
No, I don't plan to
This answer ends the message flow
Yes

Messaging Information Request

Message Delay
60 days
Twilio flow path ID
short_issue_outcome_survey_prompt
Message Subject
Tell us about your legal issue
Message Body

Hi [olhmessaging:name],

You recently completed a form on Ohio Legal Help. You can review the form or see next steps here.

Can you answer some questions about your case?

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, I will answer a few questions
This answer ends the message flow
No
Answer Type
No
SMS Response
2
Answer
No, I will not answer questions
This answer ends the message flow
Yes
Answer destination
form_object_page