Long Court Case Messaging Flow

Messages

Messaging Reminder

Message Delay
10 days
Twilio flow path ID
reminder_1
Message Subject
You have a form in progress
Message Body

Hi [olhmessaging:name],

Your form, [olhmessaging:form_name], is in progress at Ohio Legal Help. You can follow this link to resume your form. Do you plan to complete it?

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, I will complete the form
This answer ends the message flow
No
Answer Type
No
SMS Response
2
Answer
No, I will not complete the form
This answer ends the message flow
Yes

Messaging Form Complete

Twilio flow path ID
finished_1
Message Subject
You have completed your form
Message Body

Hi, [olhmessaging:name]:

Thank you for finishing your form at Ohio Legal Help!  You can return to this link at any time to review or see your next steps.

Messaging Information Request

Message Delay
21 days
Twilio flow path ID
did_file_prompt
Message Subject
Did you file your form?
Message Body

Hi, [olhmessaging:name]:

You recently completed a form on Ohio Legal Help. Did you file your form with the court? You can review your form or see next steps here.

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, I filed the form
This answer ends the message flow
No
Milestone Type
Form filed
Answer Type
Yes
SMS Response
2
Answer
Not yet, but I plan to
This answer ends the message flow
No
Answer Type
No
SMS Response
3
Answer
No, I don't plan to.
This answer ends the message flow
Yes

Messaging Information Request

Message Delay
90 days
Twilio flow path ID
outcome_survey_prompt
Message Subject
Tell us about your case
Message Body

Hi, [olhmessaging:name],

You recently completed a form on Ohio Legal Help and filed it with the court. You can review your form or see your next steps here.

Can you answer some questions about your case?

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, I will answer a few questions
This answer ends the message flow
No
Answer Type
No
SMS Response
2
Answer
No, I will not answer questions
This answer ends the message flow
Yes

Messaging Information Request

Message Delay
180 days
Twilio flow path ID
long_case_completed_prompt
Message Subject
Is your case completed?
Message Body

Hi [olhmessaging:name],

You recently completed a form on Ohio Legal Help and filed it with the court.  Is your case completed?  You can follow this link to review your form.

 

Answers
Answer Type
Yes
SMS Response
1
Answer
Yes, my case is completed
This answer ends the message flow
Yes
Milestone Type
Case completed
Answer Type
No
SMS Response
2
Answer
No, my case is ongoing
This answer ends the message flow
No
Follow-up
Message Delay
270 days
Message Delay
360 days
Message Delay
450 days