Health and Public Benefits

Coronavirus (COVID-19)

The situation regarding Coronavirus (COVID-19) is changing rapidly. Learn how COVID-19 is affecting legal and government organizations and the new benefits and protections available. 

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This page was last updated at 1:22 p.m. on 9.22.20.

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Ohio's COVID-19 response


On March 9, 2020, Governor DeWine declared a state of emergency in Ohio. The state of emergency allows state agencies and departments to coordinate a response to protect Ohioans. This has led to some service changes and opportunities for relief that you should be aware of. As the situation is changing rapidly, it is generally good to call ahead before arriving to any in-person appointments, hearings or services. 

The COVID-19 situation and response is changing every day. To be sure that you're getting the most accurate and up-to-date information on safety measures in Ohio, visit You can find information on Responsible RestartOhio and the state's Stay Safe Ohio Order and how you can help through Together Ohio. For up-to-date medical information, visit the CDC's website. 

2020 Census

Right now, Ohio’s response rate of 52.2% is higher than the national average and higher than all neighboring states, except Michigan which has a response rate of 55%. Governor DeWine challenged Ohioans to complete the census and help Ohio surpass the response rate of the state up north.

Why is the census so important? The results are used to determine how much funding local communities receive for key public services and how many seats each state gets in Congress. State and local officials also use census counts to draw boundaries for congressional, state legislative, and school districts.

For more information, visit or call 844-330-2020.

Ohio's Mental Health CareLine

The pandemic has caused many of us to feel great stress, whether due to financial, health or social concerns. To help address this crisis, the Ohio Department of Mental Health and Addiction Services (MHAS) announced the launch of a new mental health COVID CareLine for Ohioans.

Trained staff will be available to provide emotional assistance to anyone struggling with mental health concerns due to the ongoing stress of the pandemic.

To reach the CareLine, call 1-800-720-9616. All calls will be confidential.

Recent Presidential Actions



An Executive Order issued on August 8, 2020, asked the Department of Health and Human Services (HHS) and the CDC to do a study to see if temporarily halting evictions would improve public health. On September 1, 2020, HHS and the CDC announced an order to temporarily halt evictions in the United States. The temporary halt or moratorium is effective September 4, 2020 through December 31, 2020 and applies to evictions for non-payment of rent.  

A tenant should file a declaration form with the court to stop their eviction. Get the form and learn more about how to stop your eviction. 

Unemployment Disaster Relief Funds

A Presidential Memoranda issued on August 8, 2020, asked FEMA and the Department of Labor to work together to provide additional financial assistance to states for supplementary unemployment payments. The State of Ohio has been approved by the federal government to provide $300 per week in Lost Wages Assistance (LWA) payments to Ohioans who were fully or partially unemployed, or working reduced hours under a SharedWork Ohio plan, because of COVID-19 for weeks ending August 1 through September 5, 2020.  

Pandemic Unemployment Assistance (PUA) claimants began receiving retroactive LWA payments the week of September 16, 2020. For PUA claimants, LWA is being distributed in individual $300 payments (less taxes) over a period of six days through September 21, for all weeks they qualify, up to $1,800.

For traditional unemployment, trade, SharedWork Ohio and extended-benefit claimants, you must complete the following steps to verify that you are eligible for LWA:

  • Log into your existing unemployment account at If you need assistance, please call 1-877-644-6562 (1-877-OHIO-JOB), 7 a.m. to 7 p.m. Monday-Friday, 9 a.m. to 5 p.m. Saturdays, or 9 a.m. to 1 p.m. Sundays. If you call, please be sure to have paper and a pencil ready.
  • Under "Claim Details," click on "COVID-19 Lost Wages Assistance Certification."
  • Answer "yes" or "no" to this question: "During the week ending August 1 or any week since then, have you been fully or partially unemployed, or had a reduction in hours under a SharedWork Ohio plan, due to COVID-19?"
  • Certify that you are answering truthfully and honestly and that you understand there may be penalties for a fraudulent response.
  • You must do this only once (not weekly).

Eligible claimants will receive one retroactive LWA payment for all weeks that they qualify, up to $1,800. Note that if you chose for your taxes to be withheld from your weekly unemployment payments, taxes also will be withheld from your LWA payments.

Federal Student Loans

A Presidential Memoranda issued on August 8, 2020, asked the Department of Education to extend the deferral of federal student loan payments and 0% interest on those loans through December 31, 2020. On August 21st, the Department of Education (DOE) announced the automatic deferral of student loan payments and the continuation of 0% interest on federally held student loans through December 31, 2020. In addition the collections on defaulted students loans are stopped and the months in deferral will count towards loan forgiveness.   

Ohio's legal system


Legal aid

Ohio's legal aids are continuing to provide services to help low-income individuals with their legal needs. However, to reduce spread of COVID-19, all of Ohio's legal aids are suspending or discouraging in-person intake at this time. If you need legal aid services, please apply online or over the phone. If you have a pre-existing appointment with a legal aid office, call that office to find out next steps. 


On March 27, 2020, the Supreme Court of Ohio issued an order that "tolls" the time requirements for filings and other court deadlines. As the Court explains, "tolling serves to effectively freeze time from...March 9, 2020 until the expiration of the order. " For example, if you had a filing deadline on March 19th (10 days after March 9th), your new deadline is now 10 days after the Court's order expires. The order will expire either on 1) the date the Governor lifts the state of emergency; or 2) July 30, 2020, whichever comes first.  

However, a local court can still require you to file within the original deadlines. That means that you need to check the court docket for your case to see if the court has placed an order on your case requiring filing within the initial deadline. To find the online docket for your case go to the court or clerk's website. 

Currently, there is not a single policy for court operations in Ohio. A number of courts are delaying hearings, except for certain matters, like protection orders. If you have a hearing scheduled or have other business with a court, check their website or call to see if their hours or schedules have changed. You can find contact and website information for your local courts on this page, under "Local Government and Community Resources."

Your job and money


Stimulus checks

To help families impacted by COVID-19, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) provides direct cash payments to Ohioans. The amount of the payment depends on your income and will be distributed based on the information from your 2018 or 2019 taxes. Most people don't have to do anything to get their payment, but there are some exceptions. Read more to learn if you need to take action to get your full stimulus check.

Most individuals and families should receive a stimulus payment, even if you owe back taxes or other debts to the government. However, your stimulus payment can be offset or reduced if you owe back child support. Stimulus checks are also protected under Ohio law from being garnished. Learn more about how to fight bank garnishment or attachment. 

Unemployment benefits

The CARES Act expanded unemployment benefits for workers impacted by COVID-19. Major changes include: 

  • Expanded eligibility for self-employed workers, freelancers, and workers without enough work history to qualify for normal state unemployment benefits. This expansion is called Pandemic Unemployment Assistance or PUA. ODJFS has launched the PUA application system, and you can apply online.
  • 13 weeks of additional benefits for people who qualify for the state's regular, non-emergency unemployment program.

If you quit your job or refuse to return to work because you feel unsafe, you may lose your unemployment benefits. On June 16, Gov. Mike DeWine signed an executive order granting exceptions for people in high-risk groups and some other specific situations.

The State of Ohio has been approved by the federal government to provide $300 per week in Lost Wages Assistance (LWA) payments to Ohioans who were fully or partially unemployed, or working reduced hours under a SharedWork Ohio plan, because of COVID-19 for weeks ending August 1 through September 5, 2020. 

Distribution of LWA payments started the week of September 16th for PUA recipients. For traditional unemployment, trade, SharedWork Ohio and extended-benefit claimants, you must complete the required verification steps to show that you are eligible for LWA.

Read more to understand how the expanded unemployment benefits might help you, learn how to apply and what to do if you don't feel safe going back to work.  

Federal and state income tax 

The Internal Revenue Service (IRS) and the State of Ohio have extended the tax filing and payment deadlines from April 15, 2020 to July 15, 2020. The extension is available and automatic to all tax filers. However, if you are due a refund, for instance if you qualify for the Earned Income Tax Credit, you are encouraged to file as soon as you can. The IRS is still issuing refunds within about 21 days.    

Most people with low or moderate income can do their taxes for free using FreeFile’s brand name software or fillable forms.

To do your taxes for free:

  • Visit’s available 24/7.
  • Choose an option. Use the “help me” tool to find a good match.
  • Click “Leave IRS Site.” On an IRS partner’s website, begin your return safely and securely.

Also, you may qualify for free tax help from:

  • VITA. If you have low income, disability or limited English skills, you may qualify for free tax help from the Volunteer Income Tax Assistance (VITA) program.
  • TCE. If you are at least 60 years old, you can receive free tax help from Tax Counseling for the Elderly (TCE).

Pandemic Electronic Benefit Transfer (P-EBT)

On September 8, 2020, it was announced that thousands of Ohio children who qualify for free or reduced-price meals at school will soon receive money to buy food through the Pandemic-Electronic Benefit Transfer (P-EBT) program. ODJFS is working with the Ohio Department of Education and local school districts to identify all eligible children. Children participating in remote learning for at least five consecutive days between the dates Aug. 1 and Sept. 30, 2020, who are eligible for free or reduced-price meals qualify. 

As with the benefits issued last spring, the P-EBT benefits will be added to the Ohio Direction cards of families that receive Supplemental Nutrition Assistance Program (SNAP) benefits. Families that do not receive SNAP benefits will be sent P-EBT cards with the one-time benefit added. No application is needed.

Paid leave

The Families First Coronavirus Response Act (FFCRA) requires most employers with fewer than 500 employees to give paid sick leave and expanded family and medical leave to employees impacted by COVID-19. The paid leave under the FFCRA will become available on April 1, 2020.

Read more to understand if paid sick leave might be available in your situation. 

Student loans

The CARES Act provides the following automatic relief for student loan borrowers with certain Federal Direct Loans and Federal Family Education Loans (FFEL): 

  • Suspends loan payments from March 13, 2020 through December 31, 2020; 
  • Stops interest from accruing through March 13, 2020 through December 31, 2020;
  • Counts the months in suspension toward loan forgiveness. For example, for borrowers in the Public Service Loan Forgiveness Program, the U.S. Department of Education (DOE) will treat each month as if you had made the payment;
  • Stops all involuntary collection of defaulted loans, including wage garnishment; and,
  • Counts the months in suspension as on-time payments for credit reporting.     

This relief only applies to Direct Loans and FFEL loans currently held by the Department of Education. The relief does not apply to commercially-held FFEL loans, Perkins loans, and private student loans. The CARES Act relief was to end on September 30, 2020, but was extended to December 31, 2020 by the Department of Education. 

The relief is automatic so you do not need to apply for the relief. In addition, the relief from payment and interest is retroactive to March 13, 2020. If you made a loan payment after March 13, 2020 and would like it refunded, you should contact your loan servicer. To learn more about COVID-19 relief, see the National Consumer Law Center's Student Loan Project and 

If you have a loan that is not covered by the CARES Act, like a private student loan and can't make your payment, you should contact your student loan servicer to see what options may be available to you. Many servicers are working with borrowers during the COVID-19 emergency.   

Learn more about repaying student loans here.

Other public benefits

Find information here on additional food and cash benefits that are available in Ohio. Resources include SNAP, food banks and other food programs, Ohio Works First and WIC.

Small business help

On April 7, 2020, the State of Ohio announced the creation of the Office of Small Business Relief to provide support to Ohio's small business community during COVID-19. You can find resources for your small business at   

Your housing



On September 1, 2020, HHS and the CDC issued an order to temporarily halt evictions in the United States. The temporary halt or moratorium is effective September 4, 2020 through December 31, 2020 and applies to evictions for non-payment of rent.  

A tenant should file a declaration form with the court to stop their eviction. Get the form and learn more about how to stop your eviction.


To help homeowners who are at risk of losing their homes, the CARES Act provides for two helpful protections:

  • A foreclosure moratorium through at least December 31, 2020. The CARES Act provided for an initial moratorium through May 17, 2020, which was extended on May 14, 2020, June 17, 2020 and August 27, 2020. A moratorium stops or suspends the foreclosure; and, 
  • A right to up to a 12-month forbearance for homeowners impacted by COVID-19.  

The foreclosure moratorium and right to forbearance applies to homeowners with a mortgage backed by the Federal Housing Administration (FHA), Freddie Mac, Fannie Mae, U.S. Department of Veterans Affairs (VA), and U.S. Department of Agriculture (USDA).  

Almost half of the mortgages in the U.S. are backed by Freddie Mac or Fannie Mae, so many homeowners will qualify for the additional protections. You can see if your mortgage is backed by Freddie Mac or Fannie Mae by going to their websites.

Forbearance is a temporary halt or suspension of payments, but it is not forgiveness. You will still owe the payments at some point. Please note that while the payments will become due after the forbearance, the Federal Housing Finance Agency has made clear that a lump sum payment at the end of the forbearance is not required for homeowners with mortgages backed by Freddie Mac or Fannie Mae. 

If you can't pay your mortgage, you should contact your loan servicer immediately to request help. Be prepared to wait on the line for assistance as a lot of homeowners are seeking help right now.  

Read more about how to avoid foreclosure in Ohio and your rights under the CARES Act. 

Lock outs

A landlord is not allowed to change your locks or shut off your utilities to force you out. It doesn’t matter how far behind you are in your rent. It doesn't matter what kind of fight you’re having with your landlord. In Ohio, it is illegal for a landlord to change your locks or shut off your utilities as a way of forcing you to leave. It’s against the law for them to even threaten to do these things. Instead, if your landlord wants you out, they must follow the eviction timeline and process of the court.

Read more about what to do if your landlord locks you out of your home.       


As Ohio reopens, some utility shut-off moratoriums are ending. 

Electricity and Gas

  • AEP Ohio. AEP Ohio will resume disconnections in September 2020.
  • Ohio Edison / First Energy. Ohio Edison / First Energy will resume disconnections on September 15, 2020.
  • Columbia Gas. Columbia Gas will resume disconnections on July 29, 2020.
  • If you receive service from another provider, check their website to learn more about when they plan to resume shut-offs.


The state-wide order to stop water shut-offs ended on July 10, 2020. Some cities are continuing to stop water shut-offs during the state of emergency, but others are starting shut-offs now. Check with your local water supplier to learn about their plan to resume shut-offs. 

Your consumer rights



Scammers take advantage of emergencies to prey on people's fears. With COVID-19, scammers will try to take advantage of people to trick them out of money and personal information. Stay vigilant and report any suspected scams to the Ohio Attorney General's Office and the Federal Trade Commission. COVID-19 scams include:

  • "Miracle cures." There are no vaccines, cures or treatments for COVID-19 at this time. If you see an advertisement or offer for products claiming to cure COVID-19 it is a scam. 
  • Links from sources you don't know. Scammers will use links in emails about COVID-19 to "phish" for information or download viruses onto your computer. 
  • Fake charities. If you receive donation or crowdfunding requests, do your research. Check with the Attorney General's Office to see if organizations are real charities. If someone wants donations in cash, gift cards or by wiring money, don't do it. 
  • Fake stimulus checks. Scammers are using calls, texts and social media asking for personal and/or banking information to receive or speed up the stimulus payment, don't fall for it.  
  • Check with the FTC for updates on scams related to COVID-19.



April 22, 2020 Proclamation

On April 22, 2020, the federal government issued a proclamation suspending the entry of certain immigrants into the United States for 60 days. The suspension applies to individuals who, as of April 23, 2020, are outside of the United States, do not have an immigrant visa and do not have official travel documents other than visas. Importantly, the proclamation does not apply to current lawful permanent residents, non-immigrant visa holders or applicants or individuals who are in the process of applying for permanent residency from within the United States.

June 22, 2020 Proclamation

On June 22, 2020, the federal government issued a proclamation suspending the entry of foreign nationals on certain employment-based, nonimmigrant visas into the United States. Importantly, the proclamation does not apply to current lawful permanent residents or spouses and children of U.S. citizens. There are also exceptions for those seeking entry to the U.S. to provide temporary labor essential to the U.S. food supply chain, and other individuals whose entry is deemed in the national interest by the Secretary of State or Secretary of Homeland Security.

This proclamation also extends, effective immediately, the proclamation issued on April 22, 2020.

Both proclamations will remain in affect through December 31, 2020 and may be continued or modified as necessary.

For more information about how these proclamations affect immigrants, go to the American Immigration Lawyers Association website. 

Thank you


Thank you to all the health care professionals, first responders, farmers, farm workers, mail carriers, grocery store employees, pharmacists, factory workers, delivery drivers, transit workers and civil service employees who are working to keep us safe, healthy and informed during COVID-19. 

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